Brief reply is because it is cheaper than the opposite options. Longer answer because it is cheaper and your IT systems are looked after by a team of professionals who do this day in and day out. Still not convinced? Let’s take an example. Company ‘A’ has 1 Small Enterprise Server running File & Print and Exchange, 24 machines (some desktops, some laptops), 3 printers and some Blackberries.
What does firm ‘A’ must provide top notch IT administration for its systems and staff?
A single point of contact for all IT issues (assist desk), 24*7 monitoring and alerts, vendor administration, on-site hardware help, system administration (password resets, consumer account creation and so forth), change administration, reporting and root cause analysis, analysis into new technologies which might be related to what firm ‘A’ does, Service Level Agreements, software/application help, backups, Printer Admin, Network Management, Server Administration, Desktop Help, remote access, common incident evaluation, discounted hardware and software? The list goes on and on.
So what can company ‘A’ do?
Get an existing employee who’s good with computer systems to assist out with any problems?
This won’t provide you with many of the above requirements. The person in query may be great at fixing computers at home, however have they any expertise of IT in business? Imagine they spend all day making an attempt to fix a printing issue. They could or could not get it fixed. Any time they have spent doing a job they are not trained for ought to have been spent doing the job they’re trained and paid for. Successfully, you’d be paying a non-IT professional to do the job of a professional. So what else?
Worker an IT Professional, or even a crew?
Hire all the folks it’s good to provide the service you require. How many individuals is that? Analysis shows that one IT employee is required per forty staff. So, you will want to employee one particular person to support company ‘A’. This one individual goes to be busy making an attempt to cover desktop help, helpdesk, network help, R&D, root cause evaluation etc. You might think he can manage – in any case he only has 24 users to take care of! Perhaps he can, however not when he’s ill, on vacation, or must be looking at incidents at the identical time. He also needs to be well trained in desktop, server and network support, not forgetting the client facing skills. As he hasn’t any backup he needs to be a senior technician, able to work on his own. An approximate wage of £forty-£50k, as well as benefits, training and vacation cover. Maybe there’s an alternate?
Use an IT Company. When you have a problem pay them by the hour to come back in and fix it.
The IT firm will only get paid when you’ve got problems. Does this encourage them to fix the root cause? Are they stopping problems earlier than they occur? NO! You may find you let your IT systems degrade and when you find it impacts your business you have to pay for a quick fix. Remember you are not just paying the engineer. You might be losing cash as your staff cannot perform at full capacity when their systems aren’t working. In fact you could possibly be paying twice as much when you will have a problem.
And for all this money you get break/fix support. What about all the things we mentioned? You really have to have proper IT management. Are you going to pay by the hour for all them as well? It is difficult to place a price on what this goes to price over a yr, and that makes finances time reasonably difficult.
The Answer – Use an IT Managed Companies Company.
The first thing to say is cost. Just by multiplying the number of servers, desktops and laptops you want supported by a fixed monthly price you set your IT assist budget for the year.
For company ‘A’ this price can be around £10,000 per year. It’s a lot less than using your own staff. It’s also prone to be so much less than utilizing Pay As You Go IT support. So what do you get for the cash? You get everything talked about at the beginning of this article:
A single level of contact for all IT issues (assist desk), 24*7 monitoring and alerts, vendor management, on-site hardware assist, system administration (password resets, consumer account creation and many others), change management, reporting and root cause evaluation, analysis into new applied sciences which are related to what firm ‘A’ does, Service Stage Agreements, software/application help, backups, Printer Admin, Network Management, Server Administration, Desktop Support, remote access, regular incident analysis and update conferences, discounted hardware and software. So how do IT Managed Services provide you with so much more than the opposite options, while still costing less?
IT Managed Service corporations are structured to become the IT department for a number of companies. With the appropriate tools, processes, experience and software, IT assist prices are reduced on account of elevated ranges of efficiency.
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